ABOUT THIS POSITION

In this position you will be working in a dynamic interactive marketing industry and should have extensive experience working in the Travel & Entertainment industry.  As a Senior Account Manager, you will work closely with cross-discipline client account teams in meeting and exceeding client goals.

Position Information

EXEMPTION STATUS: Non-Exempt

JOB LEVEL: DOE

SALARY RANGE: DOE

Essential Functions – Duties and Responsibilities 

  • Developing a rapport, being the client advocate, and continuously keeping the client’s best interests in mind.
  • On-going account/client retention
  • Setting campaign goals and KPI’s and guiding the strategy
  • Demonstrate an understanding of analytics and gain insight from the data in order to make actionable recommendations
  • Work with the client to identify reporting specifications and coordinate with Analytics and the Departments to develop appropriate reporting solutions
  • Ensure that the project management teams are working within the defined scope while driving the teams to exceed client expectations
  • Guiding the Professional Service teams in understanding the high level campaign strategy
  • Maximize efficiency through training and process optimization
  • Consult with the PM team to oversee the client’s budget and communicate with the team when possible adjustments need to be recommended or made
  • Identify potential revenue opportunities for the client based on performance and strategy recommendations
  • Researching opportunities for improving the client’s online marketing efforts
  • Identify competitor strategies to assist internal campaign teams and the overall upsell process
  • Properly and effectively manage client expectations and oversee quality of work being delivered.

Measurements of Performance

• Retaining clients through great communication, building close relationships, and successfully coordinating internal and external design assets to ensure client satisfaction

• Proactively identifying potential problems or client concerns before they occur, addressing them, and making the adjustments necessary in order to maintain client satisfaction

Knowledge, Skills and Experience – Position Requirement

  • The ideal candidate for the position should have a BA or BS undergraduate degree, preferably in Business Marketing
  • 5+ years of agency experience as an Account Manager or equivalent with experience working with the Travel & Entertainment industry.
  • In depth understanding of all aspects of digital marketing including: strategy, analysis, and       execution of SEO, Paid Media  /Display Media, Social Media, Email  Marketing, Web Development / Design, Conversion Rate Optimization, and mobile advertising.
  • Ability to analyze websites and make actionable recommendations for improving usability, performance, and conversions
  • Ability to gain insight from the data in order to make actionable recommendations for assigned client accounts
  • Ability to develop a rapport with customers and successfully manage customer expectations and needs
  • Ability to provide superior customer service and demonstrate expert knowledge of the product and the client’s business
  • Excellent oral and written communication skills, excellent presentation and client facing skills, great research and problem solving skills.  Self-motivated, flexible and a team player.
  • Possess a great deal of initiative, energy, leadership while possessing a high level of professionalism, and adaptability.
  • Exceptional proficiency with Google Analytics, Microsoft Office

To Apply

Email your Resume and Cover Letter to: Claire O’Mara email